The story so far...
I was unhappy with customer service and contacted the company president. The conversation started well and quickly went sour.
Trying to salvage the relationship I sent the following message to John, the company president.
Perhaps it was a bad day.
I'm willing to forgive and forget and discuss any part of recent discussions. Perhaps we can talk on Monday or Tuesday. Let me know when you would like to talk.
As you can see, I offered him an out - a chance to backtrack and save the relationship. Most importantly I tried to take this discussion to a phone discussion and out of email. Phone calls are much warmer than texting or email.
Would he soften? Would he accept my offer to discuss like real people by phone?
He had a good day! Wow! Ego spilling out in that first paragraph. No compassion from him for his clients.
I was his client and I had also provide service to him - so his comment in the fourth paragraph about deleting his endorsement from my website was curious at best. It was probably written in a spiteful mood.
By the way, I've noticed that when a person starts a sentence with the phrase "respectfully" they really don't mean respect. They are simply trying to appear respectful for appearance.
His last paragraph is silly. Clearly it is a standard text that he uses in many conversations as a last resort.
I offered him the opportunity to repair the relationship, he ignores me and still tries his standard sales pitch.
My last reply is below.
I believe that over the years I have contributed articles and tips to Barter Town. In addition I have provided referrals and recommendations for Barter Town and members. Feel free to reprint or leverage any of those as you wish. I have no intention to retract them.
Sorry to hear that you are no longer willing to be quoted about my service to Barter Town.
The names have been changed to protect the guilty.
What do you feel and think?
Here are the five chapters in this series of abusive conversations with the company president.
George Torok Keynote Marketing Speaker Co-author of Secrets of Power Marketing
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