Monday, December 21, 2009

United Breaks Guitars: Song 2

Song 2 in the saga of Dave Carroll versus United Airlines.

The message for business is that social media can help you or hurt you. United Airlines could have prevented this damage by quickly apologizing and paying for the guitar.

Of course Unitied Airlines could also train their staff about customer service. That suggests that there is a bigger problem at United Airlines.

Remember that on YouTube everyone is a producer.

George Torok


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