Monday, December 07, 2009

Customers fight back

United Breaks Guitars

Customer service is often a warzone - mainly because of the lack of customer service. The battle has often titled unfairly in favor of the gigantic and uncaring corporations.

What can one individual do to fight back in a customer service dispute with an airline?

Answer: Write a song and post it on YouTube.

That's what singer Dave Carroll did when United Airlines damaged his guitar. The damage wasn't event an acident. It was a wanton act of disregard for the customer. And it was "not my job" attitude that made it worse.

Read Dave Darroll's story about how United Airlines Breaks guitars.

Enjoy the Unitied Breaks Guitars video below: (This is song one in a series of three.)


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